Privacy Policy for Down Under Threads
Introduction
At Down Under Threads, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you interact with our services, including menswear sales, custom tailoring, personal styling, online retail, wholesale opportunities, clothing repair, seasonal collections, and accessory/footwear sales.
Information We Collect
We collect various types of information to provide and improve our services to you.
- Personal Identification Information: Name, address, phone number, email address, and payment details when you make a purchase or register for an account.
- Measurement and Style Preferences: For custom tailoring and personal styling consultations, we collect measurements, style preferences, and purchase history to provide tailored services.
- Transactional Data: Details about products and services you have purchased from us, order history, and delivery information.
- Technical Data: IP addresses, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our site.
- Usage Data: Information about how you use our website, products, and services.
- Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.
How We Collect Your Information
We use different methods to collect data from and about you, including:
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Direct Interactions: You may give us your identity, contact, and financial data by filling in forms, creating an account, or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:
- Purchase products from our online platform or retail store.
- Engage in custom tailoring or personal styling consultations.
- Request repair or alteration services.
- Subscribe to our newsletter or other marketing communications.
- Enter a competition, promotion, or survey.
- Give us feedback.
- Automated technologies or interactions: As you interact with our online platform, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
How We Use Your Information
We use your personal data for the following purposes:
- To Provide and Manage Our Services: Process your orders, manage your account, deliver products, and provide customer support, including for custom tailoring, repairs, and alterations.
- To Personalise Your Experience: Tailor product recommendations, personal styling advice, and offers based on your preferences and purchase history.
- For Marketing and Promotions: To send you updates on new collections, promotions, and news about Down Under Threads, where you have consented to receive such communications.
- To Improve Our Online Platform and Services: Analyse website usage, troubleshoot problems, and conduct research to improve our offerings and your online experience.
- For Legal and Compliance Reasons: To comply with legal obligations, resolve disputes, and enforce our agreements.
- For Wholesale Operations: To facilitate partnerships and transactions with local designers.
Disclosure of Your Information
We may share your personal data with the following categories of recipients:
- Service Providers: Third-party vendors who provide services on our behalf, such as payment processing, shipping, IT support, and marketing services. These providers are obligated to protect your data and only use it for the purposes we specify.
- Professional Advisers: Lawyers, bankers, auditors, and insurers who provide professional services.
- Law Enforcement and Regulators: When required by law or in response to valid requests by public authorities.
- Affiliates and Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your data may be transferred.
Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Your Data Protection Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the details provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or our data protection practices, please contact us at:
Down Under Threads
123 Flinders Lane
Ground Floor
Melbourne, Victoria, 3000
Australia